Diono, LLC warrants its proprietary products to the original retail purchaser as follows:
LIMITED ONE-YEAR WARRANTY This product is warranted against physical defects in materials or workmanship as a result of normal use for one year from the date of original retail purchase. Proof of purchase is required. The exclusive remedy for this warranty is that Diono will upon return of the product to Diono and determination of any such defect, at its sole option replace, repair or provide replacement components for this product. Diono reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. To make a claim under this warranty, contact Diono Customer Care at 1-855-463-4666 (7:00 am to 5:00 pm PST.)
Click here to REGISTER your car seat or PLEASE COMPLETE AND MAIL THE OWNER REGISTRATION CARD THAT CAME WITH YOUR SEAT WITHIN THIRTY (30) DAYS OF PURCHASE. Any claim or legal action available to the purchaser under this Limited Warranty must be led or brought within one year from the date of original retail purchase, and purchaser agrees that in the event of any dispute, all disputes shall be brought, if at all, in a court located in Pierce County, Washington to the exclusion of any other court. The prevailing party shall receive all costs and reasonable attorneys’ fees, including for any appeal.
WARRANTY LIMITATIONS This warranty does not include damages which arise from negligence, misuse or use of the product not in accordance with the product instruction. The use of non-Diono covers, inserts, toys, accessories, or tightening devices is not approved by Diono. Their use could cause a restraint product to fail Federal Safety Standards or perform worse in a crash. Their use automatically voids the Diono warranty. DIONO MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE, EXCEPT THOSE STATED IN THIS POLICY. DIONO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIONO OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER BASED ON TORT, CONTRACT OR OTHER LEGAL THEORY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF DIONO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY. IN NO EVENT WILL DIONO BE OBLIGATED TO PAY DAMAGES TO ORIGINAL RETAIL PURCHASER OR RETAILER FOR ANY AMOUNT EXCEEDING THE PRICE THAT PURCHASER PAID FOR THE PRODUCT. DIONO IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY PURCHASER FOR A THIRD PARTY.
This warranty gives purchaser specific legal rights, and purchaser may have other rights, which vary from state to state. Neither Diono, nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product. This warranty information can also be found in your Diono product’s instruction manual.
AUTHORIZED RETAILERS Please visit the nearest authorized Diono retailer or authorized online retailer to purchase Diono products. A list of Diono authorized retailers can be found on our website. Not all products are available at all retailers. Diono products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under warranty. While the warranty may not be applicable for products purchased from such sources, replacement parts can be purchased.