Terms of Use | Returns Policy | Order Questions | Diono US

Terms of Use

See information on payment methods, shipping, returns and more.

Payment

When making a replacement part purchase through the Diono website, you may only use a credit/debit card or PayPal as payment.

 

Canadian and International Orders

Under no circumstances will we falsify invoices or shipping labels. If your country is not available as an option in the checkout process, we are not able to ship to your country.

 

APO and FPO Addresses

Currently, we ship to all lower 48 states.

Our website does not process orders shipping to US territories, Alaska, Hawaii, P.O. boxes and APO/FPO/DPO. Should you need assistance for items to be shipped to one of these areas, please contact our Customer Care team at 1-855-463-4666 to better assist you. Please note that these may require additional delivery charges, shipping time and are subject to delivery restrictions based on the item type, weight and size.

 

Returning Merchandise

Please keep your paperwork in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information.

Your order must be returned to the Diono in order to receive full credit, your shipping costs will not be refunded. Contact Diono Customer Service at 855-463-4666 for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

 

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call Diono Customer Service immediately at 855-463-4666. Save all packaging material and paperwork; do not throw anything away.

 

Order Questions or Changes

If you have placed an order via the Diono website recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via email at us-sales@Diono.com or call us at 855-463-4666.

 

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during use of product.

 

Indemnification

You agree to indemnify, defend, and hold harmless Diono, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys’ fees) arising from your use of any of Diono’s services.

 

Price and/or Description Changes

All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are not refundable.