customer care

Here's How We Help

Rear facing baby in Diono convertible car seat with 5 point harness

Diono provides car seats and travel solutions for families on the go. We’d love to hear from you because it’s customer input that helps us keep making innovative products that earn high ratings from industry experts and families worldwide.

Our dedicated Customer Care Team is here to respond to you quickly and assist you with any questions, concerns or issues. Have questions before, during or after you purchase a Diono product? We’ve got answers.

We make it convenient for you to get in touch with us and to ensure we give you the best client service, we monitor and record your communications with us.

How to Contact Us

You can reach us by phone at 855-463-4666 between 8:00 am and 5:00 pm PST. Please note that questions are typically answered within 48-72 hours during normal business hours, excluding weekends and national holidays.

You may also submit a support request online using our Customer Care Support system. Your login ID will give you access to check the status of your request.

On the links below, you will find additional information available on:

Car Seat Warranty
Crash Exchange Program
Safety Notices
Retired Car Seats
Car Seat Covers & Parts
Installation Videos

Customer Service


8:00AM to 5:00PM PST

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